Refund policy

We want you to be happy with your products purchased from Bonnybrook Pharmacy. If your order arrives with an item that is broken or damaged or if you receive the wrong product, please contact us using the form below, within 14 days of delivery to arrange the return of item. We will happily replace the product or issue a full refund. Please note, it can take up to 14 days for any refund to reach your account. In such instances, we will pay the cost of returning the products. Refunds will be processed using the original purchase payment method used.

If you change your mind after receiving your product and decide you later want to return it, please fill in the form below within 14 days of receiving your order. We will happily offer and exchange or refund for the products if they are in the same condition and packaging that the products were received in. In such instances, the buyer must pay return costs. Bonnybrook Pharmacy cannot accept certain products that have been opened and used. We cannot accept the opened and used products for return due to hygiene reasons. Please inquire for more details.

Alternatively, you can email us at support@bonnybrookpharmacy.ie

Please note that certain items including medicines, foodstuffs, cosmetics and hygiene-related products cannot be refunded or exchanged unless faulty or sent incorrectly. Also, once products are opened and/or used, products cannot be returned to us unless they are faulty or broken. Bonnybrook Pharmacy will only reimburse you for your return postage costs in the case of faulty or incorrect goods. Returns must be sent via standard post. Additional costs associated with express or tracked postal services or couriers will not be reimbursed.

Returned goods must be in a completely unopened and resalable condition.

We guarantee the quality of our products until they leave our premises, however, Bonnybrook Pharmacy cannot take any responsibility for damage that occurs during transit. Photographic evidence must be provided before either a replacement or refund is considered. We reserve the right to ask you to send the damaged goods back for inspection.

To return the items in store, you will need a copy of your order invoice. Please note that refunds are credited to the original card use to pay for the order and will take 10-14 business days to be credited to your account, depending on your payment method.

Customers may return orders to the following address:

Bonnybrook Pharmacy
Unit 1B Northside retail park,
Coolock Drive
Coolock
Dublin 17
D17TD35